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FAQ

Find your answers to frequently asked questions here.

General FAQ

  • Why can't I log in?
  • I keep getting a message that says "Backtracked Too Far"
  • How do I find out which Internet Browser I'm Using?

Approval FAQ

  • Why can't I approve or reject an item?
  • What is the difference between ANY and ALL?
  • I can't see feedback in my artwork approval?
  • How do I add approvers to an approval after I've already sent it?
  • I want to cancel something that I've sent out for approval. What can I do?
  • How do I find a previous artwork revision or feedback?
See all 9 articles

Project FAQ

  • How do I remove funny formatting from the text fields in my brief?
  • Why can't I see my project?
  • I have submitted my brief, where has it gone?

Task & Resourcing FAQ

  • Why do some users have a Resources button at the top of their screen?
  • What's the difference between resources and project resources?
  • What if my task is dependent on another person's incomplete task?

Digital Asset FAQ

  • What happens when an asset expires in admation?

Proxy FAQ

  • What's the difference between leave and an out of office?
  • Do proxy chains work?

Admin FAQ

  • How do I set up or deactivate a user?
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