FAQ

General FAQs

• Why can't I log in?
• I keep getting a message that says "Backtracked Too Far"
• How do I find out which Internet Browser I'm Using?

Approval FAQ

• Why can't I approve or reject an item?
• What is the difference between ANY and ALL?
• I can't see feedback in my artwork approval?
• How do I add approvers to an approval after I've already sent it?
• I want to cancel something that I've sent out for approval. What can I do?
• How do I find a previous artwork revision or feedback?

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Project FAQ

• How do I remove funny formatting from the text fields in my brief?
• Why can't I see my project?
• I have submitted my brief, where has it gone?

Task & Resourcing FAQ

• Why do some users have a Resources button at the top of their screen?
• What's the difference between resources and project resources?
• What if my task is dependent on another person's incomplete task?

Digital Asset FAQ

• What happens when an asset expires in admation?

Admin FAQ

• How do I set up or deactivate a user?