When this is useful.
At times and as part of our regular troubleshooting analysis, the support team may ask you which browser you are using. If you do not know how to find this out on your own, you may find the following guide useful. Whilst this guide details different ways to find out your browser, note that the easiest and most straightforward way to find out your browser is by visiting a browser checking website.
Here's a common list of answers for ways to find out which internet browser you're using.
Visit a browser checking website.
There are many online browser checking websites which analyse the current browser you are using. This information can be really handy for support teams when analysing, detecting and rectifying problems. Start off by visiting whatsmybrowser.org as this can be a good starting point for troubleshooting. This website can also show information on your Operating System (OS), screen size and more. Click Copy Link to share this information with our support team.
Check out which Google Chrome browser you are using.
Chrome is the recommended browser to use for admation. If you are having trouble with Google Chrome, we may ask for your browser version. In Google Chrome, you can also find out your browser version by heading to the options menu. The icon resembles 3 vertical dots in a line, and you should find it in the top right hand corner of your screen next to the website URL bar. Hover over the Help menu then click About Google Chrome.
On the resulting page, you will see your Google Chrome version. Take a screenshot of this file, or simply quote the number with the support team member.
Check out which Safari or Mac browser you are using.
Safari is usually the default browser for Mac or Apple operating systems (OS). When you open Safari on your device, you will notice Safari in the very top left corner of your screen. To access your browser version information on Safari, click this button. Then click About Safari.
Note that these instructions are the same for all browsers – including Chrome – on a Macbook computer.
Then take a screenshot, or copy and paste the version details into an email for our support team.
Check out which Firefox browser you are using.
If you are using Firefox, click the three horizontal lines on your screen to access the main menu. Click down Help, then scroll down to Troubleshooting Information.
Under the heading for Application Basics, you will find your Firefox version. Quote your Firefox version number when chatting with our support team!
Note that Firefox instructions may differ if you are using an outdated version of the browser. In this case, please try using a browser checking website instead.
Check out which Microsoft Edge browser you are using.
If you are using Microsoft Edge, click the three horizontal dots in the right hand corner to access the settings menu. Scroll down to Help and feedback, then click About Microsoft Edge.
Take a screenshot of the resulting page which shows your Edge version number. Or copy and paste the details into an email response to our support team. Note that Microsoft Edge instructions may differ depending the version of Edge that you are using. If your page does not match the instructions provided above, please try using a browser checking website instead.
Check out which Internet Explorer version you are using.
Whilst Internet Explorer isn't supported by many online software applications (including admation), it may be helpful to share this information with us. Head to Internet Explorer and click on Tools. Older versions of internet explorer may also have the label Help instead. You may also click Alt + X as the keyboard shortcut to bring up this menu. Then click About Internet Explorer.
Then take a screenshot of the pop up menu showing your Internet Explorer version. Or copy and paste the details into an email response to our support team.
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